Before returning equipment to us for repair or servicing, please request an R&M (Repair and Modification) number by completing the enquiry form at the bottom of the page.

When returning equipment for repair from outside the UK, please clearly mark all paperwork and the package with the R&M number and the following

'PLEASE IMPORT UNDER IPR CPC 510001 - GOODS OF UK ORIGIN'

When returning equipment from outside the UK after rental, please clearly mark all paperwork and the package with the following

'PLEASE IMPORT UNDER IPR CPC 612301'

This will help customs clearance and avoid unnecessary charges.

If you would like to download a pdf with detailed return instructions
Click here